Have questions? We’ve got answers. Browse our FAQ to learn more about our classes, membership options, scheduling, and everything you need to get started at FIT HMB. If you don’t see what you’re looking for, feel free to reach out — we’re here to help.
You can start by downloading the Mindbody/Client app, creating an account with Highway 1 Fitness, purchasing a pass and signing a Waiver of Liability online or coming into our 225 Shoreline studio to sign a Waiver of Liability and purchase a pass that works best for you. Our front desk staff will assist you with the process.
If you have not yet purchased a pass, we ask that you arrive 15 minutes prior to your first class to fill out a Waiver of Liability, purchase a pass and introduce yourself to the instructor.
After filling out your form, later in the day, you will be sent an email from Highway 1 Studio to set yourself up with an account using your email and creating a password. We use the MindBody/ Client app (not business) for this process. Please check your junk or spam folder just in case!
Yes. This is a requirement. If you do not, you will not be allowed in the class.
No. You will need to purchase a single, “Drop in” pass to see if you like the class.
No. This is not an open gym. Highway 1 Fitness has group classes and personal training sessions.
Yes. We use the MindBody/Client app. (not business). Look for Highway 1 Fitness and create your account using your email and a password. Look for a class of interest, purchase a pass and sign up.
Comfortable workout clothing and shoes appropriate for your class. If you do not have proper attire, you will not be allowed to take the class.
Yes. You will sweat so, bring a towel and a water bottle to hydrate! We do have a water cooler for refills. If you forget your towel or water bottle, we have towels available to rent and bottled water to purchase at the front desk.
No. We have Men & Women’s restrooms.
Yes. However, sometimes during the Summer Farmers Market on Saturday mornings and other special events, the parking lot fills up quickly. So, during these events, we recommend getting here early, carpooling, riding a bike or walking to the studio.
No. We do not have the space available to do so.
Yes. If you prefer to bring your own mat, please do.
Yes. In providing proof, we have 10% discounted passes for high school and college students, teachers, military, first responders, Wellhub users, and Stanford employees enrolled in HealthySteps. These Passes are not sold online, so you will need to come to the Studio’s front desk to purchase your discounted pass.
Yes. Other than our Single Drop in pass which has a 1-month expiration, all our In Studio Class Passes have a 6-month expiration starting on the date of purchase. Please make a note of your purchase date! These passes cannot be put on hold, extended, are not refundable and non-transferable.
Yes. Depending on the pass purchased, they have a 1, 3, or 6-month expiration date.
These passes cannot be put on hold, extended, are not refundable and are non-transferable.
We have 3 Monthly Passes – No More Contracts!
**Each of these passes has an auto payment option which is scheduled every month without a contract! Example: If you purchase this pass on the 4th of January, your credit card will be billed on the 4th of February and every month after unless you need to stop. Otherwise, you will need to purchase a pass every month. Refer to question below –
Can I put my Monthly Pass (autopay) on hold for an extended vacation or medical procedure?
Yes. You may put your Monthly autopay on hold. This is your responsibility and must be requested by email at least 2 weeks prior to your next auto payment! Keep in mind, Highway 1 Fitness does not offer refunds. When you are ready to come back, we can reinstate your autopay.
Highway 1 Fitness does not offer refunds. You may return an item for Studio Credit towards another pass or studio merchandise of equal or lesser value. Please make wise purchases!
You can check by using the MindBody app on your computer or smart phone and when you Check in on the iPad.
No. Special events, workshops, programs or master classes have special pricing.
No. Everyone must purchase their own passes or memberships.
** Only children aged 16 – 21 can share their pass with their parents or guardian.
Yes. However, they must be at least 16 years of age and a parent, or guardian must sign a Waiver of Liability along with your child.
Yes. In fact, we encourage you to do so! This helps our instructors plan for their classes, guarantees you a spot in class and if for any reason your class is cancelled, you will be notified by email. If you are not enrolled in class, you will not receive the cancellation email, which might result in you showing up to the studio for a cancelled class.
Examples: a sick instructor, possible power outage, condensed summer schedule, or the class being permanently removed from our schedule. We will do our best to find a sub for our classes. If you are signed up for a class, you will be sent an email announcement, and your name will be removed from the class so your pass will not be charged. This is why we encourage you to sign up in advance! If you were not, you would not receive the email announcement resulting in you showing up to the studio for a cancelled class.
Yes. We understand life happens. However, this responsibility is yours to take care of it! Do not call or text class instructors as they do not have the ability to take you out of their class.
For Group Classes – You can “early cancel” out of class up to 15 minutes into class. After the 15 minutes, this will be considered a “late cancellation”, and you will be charged for the class. This policy is enforced!
For Personal Training Sessions – Our trainers will confirm all sessions with you in advance.
We require a 24-hour notice for any cancellation. Please contact your trainer via phone call or text so they can put another client in your timeslot. If you do not give your trainer 24 hours’ notice, you will be charged the full amount for the reserved session. This policy is enforced!
Yes, if your doctor has cleared you to do so. Our instructors and trainers always provide modifications. Please inform them prior to the class so they know how to do this for you.
Yes, if your doctor says you can. Please let our instructors & trainers know so they can provide any modifications for you.
For Group Classes – Mats, barbells, dumbbells, kettlebells, Body Solid bars, med balls, Large & Small Pilates balls, Bosu balls, booty bands, sliders, rollers, ropes, TRX straps, rowing machine, StarTrack weight station, tread mills, and 20 stationary bikes in our Spin room.
For Personal Training Sessions – All the above!
Yes, and a defibrillator. All our instructors and trainers are trained and certified in adult first aid and CPR/AED.
Yes. You will need to reserve your spot in a class in advance on your ClassPass app. Upon arriving at the studio, you will need to “check-in” on the iPad at the front desk. If you do not reserve early and come to class, you must purchase a single Drop-in pass at the front desk in order to take the class.
Late cancellations apply and are enforced!
Yes. You must show proof that you are enrolled in the program 10-15 minutes before class starts in order to get one of our discounted passes. These discounts are not offered online. You must purchase it at the studio front desk.